UK Solar Assessment Privacy Notice

UK solar assessment privacy notice

Updated 13 November 2026. This notice applies to UK solar assessment enquiries.

Who handles your information

Voltenara Energy LTD is the controller for this assessment. Contact: info@voltenara.com. Correspondence: Unit 27, Riverside Business Centre, Victoria Street, High Wycombe, HP11 2LT, United Kingdom.

What we collect and why

We collect the details you provide: postcode and property address, roof location if you confirm a pin, property type and permission, electricity use or bill estimates, system preferences, timing, name, email and telephone number when you request a call. We also keep your selected next step, requested callback or appointment time, appointment status, source campaign, answers and calculation assumptions. A callback request uses your name and phone number; a plan request uses your name and email; a booking uses your name, phone number and email. We send requested plans and appointment confirmations by email. Private plan links expire after 30 days and can be viewed by anyone you choose to share the link with. We use these to respond, assess suitability and discuss the next steps you request. Where this is necessary to take steps at your request before a potential contract, our basis is Article 6(1)(b) UK GDPR. For general enquiries, security and handling records, we rely on our legitimate interests in responding to enquiries and running a secure business. We balance these interests against your rights.

Address search and maps

Postcode lookup sends your postcode to Ideal Postcodes to retrieve the address list. The map sends your selected address or coordinates to Google Maps. When you view the system results, your roof coordinates are sent to Google Solar API to retrieve available roof layouts and generation estimates. For semi-detached and terraced houses, we also send the selected coordinates to Ideal Postcodes to retrieve nearby address points. We use those points to approximate one home’s share of an adjoining roof, with clearance from estimated dividing lines. Address points are not verified ownership boundaries. Neighbouring address records are used during the lookup and are not saved with your enquiry. Google also receives information such as your IP address through the map service. You can enter your address manually and request a manual roof review instead. See Google’s privacy information. Calculations and automated layouts are indicative; a location pin or modelled panel count does not establish ownership, structural condition or installation suitability. Google roof content is fetched for your assessment, not retained as a reusable roof-data catalogue. A requested fixed assessment or commercial proposal may include the selected calculation snapshot. Google Maps terms apply.

Who receives the information

This development platform is hosted on Vercel. Assessments and response permissions are stored in the separate Voltenara Supabase database. Resend sends enquiry notifications, requested plans and booking confirmations. Microsoft Outlook checks staff calendar availability and stores booked calls, including your name, phone number and appointment time. The public booking interface receives available times, not details of other calendar events. Authorised Voltenara staff review the enquiries. This platform does not use Shopify to submit these assessment requests. We do not pass your enquiry to an independent installer until we identify the proposed installer and ask your permission. We may earn a referral fee where a referral is agreed. Installation arrangements and availability are confirmed individually.

Marketing and decisions

Marketing is optional. Unticked checkboxes on the contact step let you choose Voltenara solar tips, updates and offers through the contact channels shown. You can submit without agreeing and withdraw permission by contacting info@voltenara.com. We record the choice, exact notice version and wording, and UTC time. Expressing interest in a referral does not authorise sharing with an unnamed installer. Your enquiry is reviewed by a person; this calculator does not automatically approve installations, enter contracts or allocate an independent installer.

Cookies and measurement

Optional Google Analytics measurement is off until you choose Analytics in Cookie settings. It measures assessment starts, roof views, result views and successful contact requests. Event fields are limited to broad property, timing and system categories; we do not send your name, phone, email, address, postcode or estimate values in these events. Google receives device and network information, including your IP address. Advertising measurement is a separate choice and only runs when a configured advertising tag is available. Google Ads is not active in this preview and no Meta Pixel is installed. Campaign attribution is kept for the browser session only when you allow analytics or advertising measurement; ad click identifiers require advertising permission. Your privacy choice is remembered on your device for up to six months. You can change it at any time using Cookie settings. Staff sign-in, request protection and essential privacy-choice storage operate separately.

Keeping information and overseas processing

We keep enquiry information while dealing with your request and any related follow-up, and afterwards only as needed to handle complaints, legal claims or applicable record-keeping duties. The period depends on whether the enquiry progresses to a survey or contract. We review records and delete or anonymise them when those purposes no longer apply. Service providers may process information outside the UK. Where UK transfer rules require safeguards, we use the provider’s applicable transfer arrangements, such as adequacy decisions or approved contractual safeguards. Contact us for information about the safeguards relevant to your enquiry.

Your choices and rights

Providing information is voluntary, but we need the fields marked as required to respond to an assessment request. You can contact us to request access, correction, deletion, restriction or portability where applicable. You can object to processing based on legitimate interests, and can withdraw any consent for future sharing or marketing at any time; this does not affect processing already lawfully undertaken. Email info@voltenara.com. You may complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Your saved-plan account

If you choose to sign in, we send a one-time email code to the email associated with your enquiry. After verification you can see enquiries and active private plan links associated with that email. Essential secure session cookies keep you signed in. This does not subscribe you to marketing. Older plans may require a fresh review before a price can be confirmed.